Chat Classic Agent Console scheduled maintenance window
Feb 22, 20:32 ESTCompleted - The scheduled maintenance is complete and agents are free to log in to chat.olark.com and resume chatting.Feb 22, 20:00 ESTIn progress - Scheduled maintenance is currently...
View ArticleIncident Alerted
Mar 9, 13:49 ESTResolved - Our DNS provider has resolved this issue and olark.com should be back to loading properly, world wide.Mar 9, 12:36 ESTIdentified - We've identified a DNS provider issue...
View ArticleIncident Alerted
Mar 11, 11:37 ESTResolved - This incident has been resolved.Mar 11, 03:28 ESTMonitoring - We are currently looking into a Denial of Service (DoS) attack to our systems and our team is working to...
View ArticleIncident Alerted
Apr 19, 18:53 EDTResolved - This incident has been resolved.Apr 19, 18:04 EDTMonitoring - It looks like the DNS issues have resolved and you should be able to load olark.com pages again. We'll continue...
View Articlechat.olark.com Rapid Upgrade
Apr 29, 23:30 EDTCompleted - The scheduled maintenance has been completed.Apr 29, 23:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 29,...
View ArticleScheduled DNS updates
Jun 28, 19:00 EDTCompleted - The scheduled maintenance has been completed.Jun 28, 18:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 27,...
View ArticleElevated error rates when loading chatboxes.
Jul 26, 18:02 EDTResolved - After applying the necessary changes and monitoring its effects on our systems, we are considering this incident resolved.Jul 26, 14:04 EDTMonitoring - Our CDN provider was...
View ArticleIncident Alerted
Aug 24, 12:48 EDTResolved - Olark chatboxes and agent console are back in service.Aug 24, 12:44 EDTIdentified - We've identified the cause of the issues and are working on resolution. We'll continue to...
View ArticleIncident Alerted
Aug 30, 18:54 EDTResolved - This incident has been resolved.Aug 30, 15:55 EDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 30, 15:53 EDTIdentified - The issue has been...
View ArticleOlark Classic scheduled maintenance
Sep 6, 17:06 EDTCompleted - The scheduled maintenance has been completed.Sep 6, 17:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 30, 12:20...
View ArticleWe've detected an issue
Sep 11, 17:09 EDTResolved - This incident has been resolved.Sep 11, 16:10 EDTMonitoring - We've identified the cause and implemented a fix. Chat behavior is back to normal but we'll continue to monitor...
View ArticleDegraded chat performance
Sep 12, 19:29 EDTResolved - This incident has been resolved.Sep 12, 17:41 EDTMonitoring - A fix has been implemented and we are monitoring the results.Sep 12, 15:06 EDTIdentified - We're seeing delayed...
View ArticleIncident Alerted
Sep 14, 11:28 EDTResolved - This incident has been resolved.Sep 13, 16:19 EDTMonitoring - A fix has been implemented and we are monitoring the results.Sep 13, 12:07 EDTIdentified - We've identified the...
View ArticleNew Olark Scheduled Maintenance
Sep 26, 20:23 EDTCompleted - The scheduled maintenance has been completed.Sep 26, 20:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 19,...
View ArticleIncident Alerted
Nov 3, 16:43 EDTResolved - This incident has been resolved.Nov 3, 13:51 EDTMonitoring - A fix has been implemented and we're monitoring the results. Agents should be able to resume chat as normal.Nov...
View ArticleIncident Alerted
Nov 7, 13:17 ESTResolved - This incident has been resolved.Nov 7, 12:00 ESTMonitoring - A fix has been implemented and we are monitoring the results.Nov 7, 11:44 ESTIdentified - We've identified the...
View ArticleScheduled maintenance
Nov 7, 19:53 ESTCompleted - The scheduled maintenance has been completed.Nov 7, 18:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 7, 18:00...
View ArticleIncident Alerted
Nov 8, 18:47 ESTResolved - This incident has been resolved.Nov 8, 16:22 ESTMonitoring - Performance issues have been mitigated and we're continuing to monitor message delivery times.Nov 8, 14:17...
View ArticlePerformance Issue
Nov 9, 19:25 ESTResolved - This incident has been resolvedNov 9, 11:43 ESTIdentified - We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new...
View ArticleIncident Alerted
Dec 15, 03:24 ESTResolved - We have identified and resolved a scaling issue with the chatbox servers.Dec 15, 03:14 ESTUpdate - We are seeing the olark chatbox not consistently loading on some sites. We...
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