Nov 9, 19:25 EST
Resolved - This incident has been resolved
Nov 9, 11:43 EST
Identified - We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com).
These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.